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Ponedjeljak - Petak 07:00 - 16:00Subota 8:00 - 14:00+387 35 309 100info@mib.instituteAlekse Šantića 875000 Tuzla

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22/jul/2018
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ARRIVAL IN THE HOSPITAL

“BH Heart Center” Tuzla provides professional, safe and effective treatment services. We treat each patient as an individual and it is our duty to treat you with dignity and respect.

We understand that coming to the hospital can be stressful and worrying, so we try to make it easier and make the stay in the Center as comfortable as possible.

Upon arrival at the Heart Center of BH, our experienced medical staff and reception staff will be waiting for you, and they are available to all visitors, in order to meet the expectations and needs of those who visit the Center.

The staff of our clinic carry identification tags with the name and occupation label, so you always know who you are talking to. In addition, they wear uniforms of different colors, to make it easier for you to recognize them.

Nurses-coordinators will walk you from the reception to the reception infirmary, and then further to one of the infirmaries if you have an appointment with a specialist doctor. If you are ordered for more complex diagnostic procedures, you will be taken to the Daily Hospital where your stay lasts for a maximum of one day, and if you have already scheduled a surgery, you will be hospitalized or admitted to hospital treatment.

 

SPECIALIST EXAMINATIONS

The reception infirmary starts working from 8:00 am, contains 8 offices, laboratory and RTG cabinet, and within it various specialist examinations and procedures are done.

Here you will perform basic cardiological examination and consultation with a doctor.

Before you approach any medical treatment, the doctor will explain all the details and answer all of your questions that may be relevant to you. No treatment is performed without the patient's consent, unless the situation is urgent and the patient is unconscious.

We want to make sure that you fully understand your health condition, all the information presented and the options available concerning further steps in the treatment.

 

Before completing your doctor's examination, ask for the following information :

  • What is the best medical treatment for you?
  • On advantages and risks of proposed treatments
  • Should you do additional tests
  • What are the next steps in the treatment and whom to contact
  • Ask everything you are interested in

 

DAILY HOSPITAL

When it comes to patients who have indications for further cardiological examinations, the doctor is the one who will refer the patient to further medical procedures. It is possible that you will immediately be offered a stay in the Daily Hospital or you will be ordered subsequently.

If an invasive type of diagnostic such as coronography is required, the patient receives detailed instructions on what to do, which documentation to prepare, and sends it by e-mail or fax. Then a new appointment is scheduled, the patient comes again at an agreed time and does infirmary diagnostic examinations, such as laboratory findings and ECG. After that, he is taken to a department and prepared for the coronarography.

Self-financing patients agree on the details of the prices of the anticipated medical treatment, including the same procedure of patient admission as well as those who are health care insured.

All patients have the same treatment, without any difference, which is why they are very satisfied.

The patient's family and companions remain in direct contact with our staff, who after the completed procedure inform them about the results of the findings and how the patient feels and when he can leave the hospital.

Daily hospital means a maximum of one day of stay, after which the patient is released home or admitted to hospital treatment according to the outcome.

 

Data on your health status

In order to provide you with the most effective medical care, each patient has a health card. We have two protocols, one manual and one on computer, so that your medical data will be available to us at any time. The data is entered correctly, with all the necessary medical documentation and information, on the basis of which the so-called registry certificate is made and sent to the department, if the patient remains on hospital treatment.

The staff of the “BH Heart Center” has a legal obligation to treat all information about you as confidential. Your data is shared only with people who need to provide you with medical care, unless you ask us not to do so.

Information about you and your health will not be used without your consent. We can use some information about your health status for research or education, but only after we remove all the details that would allow this information to be identified with you.

“BH Heart Center” provides the opportunity to train a wide range of health workers. This means that medicial students who are under the supervision of qualified staff can be involved in taking care of you. This does not affect the quality of your treatment in any way, but provides valuable training for students.

If you do not want students to take part in your treatment, please inform your doctor or nurse about this – it will not affect your care in any way.

If you are not satisfied with any aspect of our medical services, talk to your nurses-coordinators and they will try to help you and resolve the disputed situation.

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APPOINTMENTS FOR STENT PROCEDURE

As part of the preparation for the STENT procedure, a patient is obliged to take with him:

  • ORIGINAL Consent of the FBiH Health Insurance Institute, Brčko District Decision or RS Decision
  • ORIGINAL referral from your doctor
  • All received medical documentation regarding the reason for the arrival
  • LABORATORY FINDINGS (complete blood count, SE, blood sugar, coagulation status, creatinine, urea, K+, Na+, blood group, lipid status) not older than seven days
  • Patients DIABETICS who use METFORMIN (Gluformin), SIOFOR must stop taking this medicine at least three days before the procedure. Patients using insulin; do not take insulin on the day of the procedure.

Patients using ANTICOAGULANT therapy (MARIVARIN, FARIN, PELENTAN, MARCOUMAR, or SINTROM) must discontinue taking this medicine at least five days before the procedure.

Continue to take other therapy, including on the procedure day. Do not eat or drink anything after midnight before the procedure.

Take with you: personal hygiene kit, therapy, slippers and two liters of juice.

 

Three days before the procedure, the therapy recommended for a patient is
Day 1 Day 2 Day 3
Plavix (Clopidogrel) 3 × 75 mg, three times one tablet. Plavix (Clopidogrel) 1 × 75 mg, once one tablet. Plavix (Clopidogrel) 1 × 75 mg, once one tablet.
Amlopin 5mg one tablet Amlopin 5mg one tablet Amlopin 5mg one tablet
Aspirin 300 mg one tablet Aspirin 300 mg one tablet Aspirin 300 mg one tablet

 

In case of impossibility to arrive at the scheduled appointment, please call 035/309-108 or pregled@bhsrce.ba on time.

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PREPARATIONS FOR SURGERY

As part of the preparation for surgery, the patient is OBLIGED to take with him:

  • ORIGINAL Consent of the FBiH Health Insurance Institute, Brčko District Decision or RS Decision
  • ORIGINAL referral from your doctor
  • All received medical documentation regarding the reason for the arrival
  • Laboratory findings:  complete blood count, SE, blood sugar, Coagulation status, Creatinine, Urea, K +, Na +, Ca, Mg, CK, CKMB, Troponin, Urine, RTG pulmo + Spirometry (not older than one month), Kg and Rh factor.
  • If a patient takes a thyroid therapy, bring the last hormone status findings and doctor's findings, not older than 3 months.
  • If there were neurological outbreaks, the last neurologist findings is needed.
  • Dentist findings if it is a valve operation

Patients using ANTICOAGULANT therapy (MARIVARIN, FARIN, PELENTAN, MARCOUMAR, or SINTROM) must discontinue taking this medicine at least five days before the procedure.

Five days before the planned appointment (on which you will be notified) stop drinking Plavix, Zillit, Clodil or Clopidogrel.

Provide 4 (four) blood donors for your blood type.

Take only personal hygiene items, slippers and two liters of juice with you.

In case of impossibility to arrive at the scheduled appointment, please call 035/309-123 or pregled@bhsrce.ba on time.

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22/jul/2018
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PREPARATIONS FOR SELECTIVE CORONAROGRAPHY

Appointments of patients for coronarography are made exclusively by a competent health institution from which the patient is referred to a coronarography.

As part of the preparation for coronarography, a patient is OBLIGED to take with him:

  • ORIGINAL Consent of the FBiH Health Insurance Institute, Brčko District Decision or RS Decision
  • ORIGINAL referral from your doctor for coronarography
  • findings and opinion of a CARDIOLOGIST indicating coronarography
  • ULTRASOUND / ECHOCARDIOGRAPHY findings (not older than three months)
  • findings of ERGOMETRY or SCINTIGRAPHY OF HEART (not older than six months)
  • LABORATORY FINDINGS (complete blood count, SE, blood sugar, coagulation status, creatinine, urea, K+, Na+, blood group, lipid status) not older than seven days
  • Patients DIABETICS who use METFORMIN (Gluformin), SIOFOR must stop taking this medicine at least three days before the procedure. Patients using insulin; do not take insulin on the day of the procedure.

Patients using ANTICOAGULANT therapy (MARIVARIN, FARIN, PELENTAN, MARCOUMAR, or SINTROM) must discontinue taking this medicine at least five days before the procedure.

Continue to take other therapy, including on the procedure day. Do not eat or drink anything after midnight before the procedure.

Take with you: personal hygiene kit, therapy, slippers and two liters of juice.

In case of impossibility to arrive at the scheduled appointment, please call 035/309-108 or pregled@bhsrce.ba on time.

APPOINTMENTS FOR STENT PROCEDURE

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WHAT CAN YOU EXPECT AT A MEDICAL EXAMINATION

The examination of a patient usually results in a discussion with a doctor, consultations, and an agreement on the next steps to be taken. Sometimes the doctor may suggest additional procedures during your visit, which may require a detailed examination. If you feel that you are not ready to submit to the proposed procedures at that moment, talk to the doctor to determine a more appropriate date and time.

Blood tests or other procedures may also be suggested to you during your visit to the doctor. This could mean that you will have to stay in the hospital longer than you have planned.

When you leave the doctor's office, the medical staff at the receiving infirmary will update your health records, and then you will be able to choose an appropriate date and time for your next visit, if necessary.

PREPARATIONS FOR MEDICAL EXAMINATION

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PREPARATIONS FOR MEDICAL EXAMINATION

In case you send us your medical records, we will know the details of your health condition, but please keep in mind that you should provide us with the following information:

  • Your personal information, such as residence address, postal code and phone number
  • Your home address, if it is different from the place you currently live in
  • Address and telephone number of your general practitioner (contact telephone number of your family doctor or specialist)
  • Phone number of one of your family members
  • Details of medicines you are taking and possible chronic illnesses that you are suffering from
  • Proof that you do not have to pay the cost of aceeptance, where applicable
  • Any other details that may be indicated to you when scheduling appointments, including a referral and consent if you come through the Health Insurance Fund, laboratory findings, and your written consent to conduct certain invasive medical interventions.

 

WHAT CAN YOU EXPECT AT A MEDICAL EXAMINATION?

PREPARATIONS FOR SELECTIVE CORONAROGRAPHY

PREPARATIONS FOR SURGERY

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SCHEDULING EXAMINATION

If you have a health problem and want to schedule an initial cardiac examination, make an appointment for a routine annual examination or mandatory control, you can do this by phone call, by fax or by our website. You can choose date of examination or control, choose a cardiologist, and a time period that suits you.

Our goal is to offer choices for scheduling an examination as simple and flexible as possible through booking of appointments via the “BH Heart Center” website. To schedule an examination in this way, visit the section “Our Medical Team”, in which you can select the desired doctor and by clicking on the examination appointment button, you reserve the appointment period for the selected doctor. In front of you there will be fields that you need to fill in, and you can also send your existing medical documentation.

All information on necessary specialist examinations, diagnostic and therapeutic procedures, and making appointments  in the “BH Heart Center” can be obtained through our Reception Office, which works every working day from 07-16h to the following telephone numbers:

  • Tel: 035309-108 – Nurse Erna Sejfulović (Cardiology Department)
  • Tel: 035309-123 – Nurse Leila Ćorhodžić (Cardiovascular department)
  • Fax: 035309-240.

In the same way, you can confirm arrival, change an appointment, or cancel the examination.

Please check if you have the legal right and a possibility to come on a “Referral” to our Center, which means that you will not bear the cost of interventional cardiac and cardiac surgery procedures.

Health insurance funds in BiH in certain cases offer a possibility of giving consent and referrals from general practitioners, by which you can be exempted from paying those medical services.

More information can be found on the following section POSSIBILITY TO COME USING A”REFERRAL”.

When it comes to appointments, we are extremely attentive to our patients and we strive to respect the agreed time of the medical examination. Given that there are many patients, it may sometimes happen that you will wait longer than expected for examination. The staff will notify you if there is a reason for a delay.

We advise you to report to the Center 10 minutes before the scheduled appointment. Patients will be admitted to doctors in order of scheduled appointments, not on arrival.

If you have a problem with organizing a transport to the special hospital “BH Heart Center” Tuzla, our transport service is available 24 hours a day. In modern medical, as well as luxury, vehicles, patients are transported accompanied by professional medical personnel. You can get more information by calling the listed phone numbers.

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POSSIBILITY TO COME USING A”REFERRAL”

“BH Heart Center” Tuzla offers a possibility to come using a”Referral” to patients from Bosnia and Herzegovina, thanks to contracts with the Health Insurance Institute of the FBiH and the Health Insurance Fund of RS and the Health Insurance Institute of the Brčko District.

In this way, insured persons do not bear the cost of cardiology or cardiovascular procedures. The insurance does not cover the provision of outpatient diagnostic examinations such as: specialist examinations, ultrasound, ergometry, and others, and for this reason, patients personally bear the costs of these examinations.

A list of all the services that are performed at the BH Heart Center on the referral and what is the amount of participation can be found on the link

For more information, please contact the Institute where you are insured.

Patients from the Federation of Bosnia and Herzegovina

By concluding a contract with the Health Insurance Institute of the Federation of Bosnia and Herzegovina on the financing of the primary health care services of the “BH Heart Center ” Tuzla from the funds of the Federal Solidarity Fund, all insured persons of the Federation of Bosnia and Herzegovina come on a “Referral” to our Center and do not bear the costs of interventional cardiology or cardiac surgery procedures. “BH Heart Center” Tuzla has signed contracts with the Cantonal Health Insurance Institutes in the territory of the Federation of Bosnia and Herzegovina on cooperation and financing of our services that are not covered by the Federal Institute so that the best treatment of citizens of the Federation of Bosnia and Herzegovina is possible.

In accordance with the medical indication, the insured persons will be able to use the services on the basis of a referral from an authorized family medicine doctor, and according to a specialist's findings, certified by an authorized person of the Health Insurance Institute of a particular canton.

 

Contacts of FBiH cantonal health insurance institutions:

  • Canton Sarajevo: Ložionička 2, Sarajevo, Tel. 033 206 587
  • Una-Sana Canton: 5. Korpusa 10, Bihać, Tel. 037 311 786
  • Posavina Canton: Titova bb, Odžak, Tel. 031 762 787
  • Bosnian-Podrinje Canton: Višegradska 1, Goražde, Tel. 038 228 348
  • Tuzla Canton: Franjevačka 36, Tuzla, Tel. 035 300 600
  • Zenica-Doboj Canton: Dr. Aska Borića 28, Zenica, Tel. 032 401 071
  • Central Bosnia Canton: Kralja Tvrtka 13, Novi Travnik, Tel. 030 792 728
  • West Herzegovina Canton: H.V. Hrvatinića, Grude, Tel. 039 660 163
  • Health Insurance Institute of Herzegovina-Neretva Canton: Dubrovačka bb, Mostar, Tel. 035 326 825
  • Health Insurance Institute of Hercegbosanski Canton: Kneza Mutimira bb, Livno, Tel. 034 203 482

 

Patients from Republika Srpska

By contracting with the Health Insurance Fund of the Republic of Srpska, treatment of patients suffering from cardiovascular diseases is possible on the “Referral” from this part of Bosnia and Herzegovina.

The procedure for sending the insured person of the Health Insurance Fund of RS outside the Republic of Srpska is the following:

A consilium of doctors of the relevant health institution in the RS where the patient is treated, suggests that the treatment is performed outside the Republic of Srpska because it can not be performed in the RS. The proposal, together with the necessary documentation, shall be submitted by the health institution to the Fund. The proposal is considered by the competent commission of the Fund which makes a decision on the approval of treatment. The decision is delivered to the insured person at home or taken over personally at the competent office of the Fund.

The proposal of the consilium is not binding on the insured, which means that if the Fund has a signed contract for the same service with several hospitals, the insured person may request that he be given treatment in another hospital, in addition to the one recommended by the consilium. It often happens that the insured asks to go to the Tuzla “BH Heart Cente” because they get a quicker service here, or they wait shorter for the start of treatment compared to other hospitals.

Emergency interventions for RS citizens

As a rule, the installation of the stent is not performed outside the RS, but if an emergency intervention is required, as is the case with an acute myocardial infarction, and the patient is in a place closer to Tuzla than Banja Luka, a local hospital, in that case, transports a patient to “BH Heart Center”. In such situations, when it is necessary for the patient to be urgently treated, the Fund's commission approves treatment, regardless of the fact that this service could be provided in the RS.

What is paid by the insured person

For the insured persons whose treatment in the “BH Heart Center” Tuzla,  as an institution that has a contract with the HIF of the RS, is approved, the Fund finances the costs in full, except for participation paid by insured persons who are not exempted from payment of this obligation.

The exception is treatment at the insured person's personal request, when the RS Fund finances 30% of the costs of treatment, and the insured person himself pays 70% of the costs, since the treatment could have been carried out in RS.

For more information, please contact the Fund which you are insured in.

Contacts of the offices of the Health Insurance Fund of RS:

  • Banja Luka Tel. 051 216 586
  • Prijedor Tel. 052 213 255 (ext. 18 and 20)
  • Doboj Tel. 053 227 892
  • Bijeljina Tel. 055 201 285
  • Istočno Sarajevo Tel. 058 415 235
  • Zvornik Tel. 056 210 426
  • Trebinje Tel. 059 224 160 and 224 449
  • Foča Tel. 058 212 880 and 210 756

 

Patients from the Brčko District

The contract with the Health Insurance Institute of the Brčko District enables the treatment of insured patients suffering from cardiovascular diseases on a “Referral”.

 

Contacts of the Health Insurance Fund of the Brčko District of BiH:

Vuka S. Karadzica 4
76100 Brčko District of BiH
Operator: 049 / 216-344

Commission for referral to treatment outside the HI of Brčko District of BiH:

Tel/Fax: 049 216-310

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GENERAL INFORMATION

The health institution Special Hospital “BH Heart Center” Tuzla is one of the most modern healthcare institutions of this type specialized in the treatment of cardiovascular diseases in this part of Europe.

Heart and blood vessels diseases – cardiovascular diseases – are the main cause of mortality in the world and in our country. Cardiovascular diseases have a major impact on premature mortality, but also on the quality of life.

Cardiovascular diseases include: myocardial infarction, ischemic heart diseases, which occur largely due to narrowing of  blood vessels, changes in blood vessels of legs, atherosclerosis, arterial hypertension, etc. Therefore, it is very important to act promptly and preventively do proper examinations that can detect a disease at its early stage, and slow it down and prevent its spread with appropriate therapy.

“BH Heart Center”, in a modern newly built facility with the most modern equipment and team of top experts in the field of interventional cardiology, cardiac surgery and vascular surgery, offers complete treatment and treatment of all types of cardiovascular diseases.

The Special Hospital “Heart Center BH” Tuzla performs the work of the secondary and tertiary level of health care.

The Center can carry out specialist examinations, diagnostic and therapeutic procedures, as well as surgical procedures. You can read more at the following section Service.

The Center has signed contracts with majority of the Health Insurance Institutes in the territory of the Federation of BiH, so that all insured persons living in the territory of the FBiH have free medical treatment in one of the most modern institutions of this type in the region. “BH Heart Center” Tuzla has signed special agreements with the Health Insurance Fund of the Republic of Srpska and the Health Insurance Fund of the Brčko District to treat patients suffering from cardiovascular diseases using a “Referral” from the entire territory of Bosnia and Herzegovina.

You can read more about exercising this right on the following section POSSIBILITY OF ARRIVAL USING A “REFRRAL”. All our patients, regardless of whether they are self-financed or health insured, enjoy the same medical treatment, professional and friendly service of the staff of our Center.

We are a private health institution but we are not a hospital for privileged people. We exist for you, to provide you with the most effective medical care, in a professional, safe and effective manner, respecting your personality, dignity and privacy.

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