When you are about to go to the hospital, follow the instructions that you received from our nurses when scheduling hospitalization. This will make sure that you have also included all additional items that are not listed below, for which you were directed to take them with you. Let us remind you:
- Findings and opinion of your cardiologist as well as all medical records you have collected so far regarding the reason for your arrival, if you have not already forwarded it to us.
- Consent of the Health Insurance Fund and general practitioner’s referral, if you are treated at the HIF.
- Laboratory findings if this is indicated to you when scheduling the appointment.
- Personal toiletries
- Books, magazines or things to help you pass time during your stay in the BH Heart Center.
- Reading glasses if you need them
Do not forget to take your medicines with you if you are already using medical therapy and if it’s indicated that you should not interrupt it before surgery!
You can read more about the preparation of a patient for selective coronarography, left ventriculography and surgery on the following links:
- Preparation for selective coronography
- Preparation for surgery
ON THE ARRIVAL DAY
On the day you come to the hospital, please check in the receipt letter the exact date when you need to report to the hospital.
We advise you to report to the Center 10 minutes before the scheduled appointment. Patients will be admitted to a doctor in the order of scheduled appointments, not on arrival.
If you have a cold or cough and you are not sure if you should come, please call our nurses-coordinators from the receiving departments for additional advice:
- Tel: 035\309-108 – Nurse Erna Sejfulović (Cardiology Department)
- Tel: 035\309-123 – Nurse Leila Ćorhodžić (Cardiovascular department)
Upon arrival at the BH Heart Center, you will receive more information about the medical staff and procedures involved in your care and hospital stay. The nurses- coordinators will escort you from the reception to the reception infirmary.
Your family or friends can stay with you during your admission to the hospital. If you are a patient in a daily hospital and you are given any form of sedative, we recommend that you arrange your safe transportation to your home or arrange a trip with our transport service at your disposal 24 hours a day. In our medical vehicles and with professional staff you will feel safer.
If you stay longer in the hospital, the nurse will provide your companions with a contact telephone number and the telephone number of the department where you will be located, so that they can get information about your health condition at any time of the day.
Our staff is also available via e-mail beyond working hours, through which nurses respond to asked questions from family members of the patient who is hospitalized.
Upon receipt you will be accomodated in the planned hospital room, you will get breakfast and then the therapy.
The responsible nurse will talk to you to get to know you, relax and alleviate the feeling that you are in the hospital. Inform the nurse if you have any special needs or requirements such as difficulty in movement, hearing or sight impairment, difficult speech or specific cultural and religious needs.
Before you start treatment, your doctor will visit you to check how you feel and to provide necessary details about the medical treatments that await you. If you have any further questions or concerns, talk to your doctor to help you.
The staff of our clinic carry identification tags with the name and occupation label, so you always know who you are talking to. In addition, they wear uniforms of different colors, to make it easier for you to recognize them.
Remember that doctors and other medical staff are there for you, and are available 24 hours a day.
Each patient has the right to enjoy a quality hospital treatment that guarantees safety and efficacy, and respects his privacy and dignity.
“BH Heart Center” is dedicated to providing high quality services to every patient, which means peace, equipped and separated men’s and women’s hospital rooms, which contributes to the preservation of privacy and dignity of patients at the moment when they are most sensitive.
We have completely aligned our accommodation capacities with the requirements regarding this issue.
Female and male patients stay in different rooms.
Sharing space with members of the opposite sex will occur exclusively in exceptional situations when this is inevitable based on clinical needs, for example, where patients need specialized equipment in areas of critical concern.
But even in such circumstances, we are trying to reduce any inconvenience.
It is possible that visitors of the opposite sex will enter the room where the patient’s bed is, and this may include patients visiting each other. Nurses, doctors and other staff of the male and female sex will enter the patients’ rooms.
What does this mean for patients?
- Our patients can expect the following:
- Patients can expect a quiet stay in the hospital, respect for their needs, privacy and dignity
- Professional and friendly staff is available 24 hours a day
- Each room has a bell, which will be used for calling your nurse and doctor at any time of the day or night
- Each room has a separate toilet and a bathroom
- Each room has TV and internet
- In the room where you will be accommodated, only the patients of the same sex will stay with you.
- It is possible that there will be both male and female patients in the department, but they will not share the same bedroom.
If a patient needs help to use a bathroom, a member of the medical staff will be with him, but other patients will not use the bathroom at the same time.
If you experience any problems such as pain, choking, insomnia, use the bell and the doctor and nurses on duty will be with you at the same moment. At the “BH Heart Center”, a patient is not alone, he is always in the safe hands of our medical staff and problems are solved immediately.
If you want to talk to the Director of the Center Dr. Kabil, he will always be available to talk to you.
Nurses will gladly provide you with answers to all your questions, what kind of treatment you are using and why and it is used by the device.
All patients like to be informed, this is your right and our duty.
“BH Heart Center” continuously monitors all areas of trust in order to maintain the desired standard of stay for all patients.
The Center advocates dignified treatment and will continue to provide safe and effective services and to work to ensure that all patients are treated equally, with dignity and respect.
If you have any comments or suggestions regarding your hospital accommodation, feel free to contact our staff, and it will be very helpful.
Nutrition of hospital patients
For patients who stay overnight and longer, we provide a wide range of catering services that suit your needs.
Our menus are designed to offer a wide range of nutritious meals that will satisfy all your nutritional needs.
Time of meals is respected, which means that all hospital activities that are not urgent will be suspended for a certain time, so that patients can eat their meals in peace, without interruption, and if necessary – with the support of medical staff.
Food will be available 24 hours a day, as well as hot and cold drinks or chilled, arranged fruit. If you experience hunger or thirst, do not hesitate to call a nurse on duty.
If you are hospitalized in our Center, you can receive visits every working day from 15:00 to 17:00, and on Sundays and holidays from 15:00 to 18:00.
One patient can be visited by two people at the same time with a stay of up to half an hour, or a shorter stay, if recommended by a competent doctor.
You can spend moments of socializing with your family and friends in the pleasant ambience of the visiting room, and depending on the patient’s health, visits can also be provided within the department on which he is located.
Visits in some cases may be prohibited by a decision of a competent doctor, in certain cases of infectious diseases, measures of competent state authorities, etc., about which the patient and visitors will be informed.
When it comes to food, a patient can only receive fruit and juices from visitors.
Please follow instructions of the staff, respect staff and other patients, and respect the house rules of the Center. Also, when visiting the BH Heart Center BH, please read the house rules andinstructions in order to inform yourselves about the rights and obligations, not only of patients and visitors, but also of our staff.
Get to know the house rules
When are infirmaries open? What is the time of visits? What is the time peiod of visits? Are visits to the departments permitted or just within a daily stay? Can visitors bring food to patients? Other things that are provided in house rules, which are not specified.
The risk of infection by hospital infection is very low, but about 8% of patients in any hospital in the world at any given time may have staphylococcal infection.
Infection control is one of the key priorities in the “BH Heart Center”. We are among the most successful in the region when it comes to controlling infections, of course, with the engagement and cooperation of staff, patients and visitors.
One of our best weapons to fight infections is to ensure that patients and visitors get their hands washed on entering and leaving hospitals and departments.
The hand washing is insisted because antibiotic-resistant bacteria are on the rise. In order for the patients at the hospital to be safe, we all have to look after the hygiene, regularly wash our hands and use antibacterial soaps.